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Safety
Security
Warranties
Watches Return Policy
Safe Shopping at Watch Expo
Safest Systems Available
Watch Expo online Watch store is guarded by the highest standard of data encryption and accurate identification technology available to ensure that your shopping experience is safe, simple and secure. We guarantee that when you communicate with us, your personal information, including your name, shipping address, e-mail address, payment records and banking and credit accounts will be kept private and secure. Although this registration information is necessary for fulfilling your order online, for your convenience, you may call us at 949-566-9006 during regular business hours to place your order. Business hours are Mon-Fri 9:00AM. - 5:00PM. PST, Sat 10:00AM-4PM. PST.
Guaranteed Safe Processes
We at Watch Expo like no other respect and will continuously guard your right to privacy. Upon placing your order online, your personal information will be transmitted via a secured connection and encrypted only to be read by our private server. Subsequently, for your protection, just prior to the transmission of your personal information, your browser will make a confirmed identification that communication is being made solely with Watch Expo. Only upon this authentication of a secure connection between your computer and Watch Expo will your order be processed online. Upon receipt, your information will not be accessible by anyone else online and is held in privileged protection.
GUARANTEED SITE SECURITY
We at Watch Expo guarantee that every transaction you make will be 100% safe.
The Watch Expo site was developed to support secure online purchasing through secure socket layer (SSL) technology. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator. All information that you provide during the shopping process is encrypted for your protection. (You'll know that you're in an encrypted area when you see a solid key when using Netscape Navigator or a closed lock when using Internet Explorer.) Furthermore, information provided to us as a result on your online purchase is completely confidential and will not be disclosed or sold to any other party. We here at Watch Expo. Constantly working on new and innovative security plans to protect you our customer. Should unauthorized charges be made to your account as a result of shopping at Watch Expo, you will pay nothing. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any amount up to $50, Watch Expo will cover the entire liability for you. We will cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made from Watch Expo while using the secure server. Of course, in the event of unauthorized use of your credit card, you must also immediately notify your credit card provider in accordance with its reporting rules and procedures.
Warranties
Watches NEW - All new watches sold by Watch Expo are guaranteed to be genuine and in new condition, and are also guaranteed to be free from defects for a period of at least two year.
While the incidence of defects in new watches is extremely low, there may be occasions in which warranty work becomes necessary. In all cases any warranty work will be handled by Watch Expo. to insure quick and timely turn around time. In addition, Watch Expo. keeps detailed sales records so that we may better answer your questions regarding past purchases (such as warranty work or insurance appraisals in the event of loss). Watch Expo uses only AUTHORIZED service centers for the particular brand.
In our experience, most warranty work requires simple adjustments or battery replacement. However in the event of a return for repairs of watches under warranty, Watch Expo reserves the right to replace or repair the watch at our discretion. Water damage or damage due to neglect or misuse is not covered by any manufacturer or by Watch Expo. Warranty does not include routine maintenance, like cleaning and battery replacement. Watch Expo will not be responsible for any shipping charges, or damage due to neglect or misuse of the watch.
Vintage (Pre-owned) Watches - All watches sold by Watch Expo are guaranteed to be genuine and are guaranteed to be free from defects for a period of at least thirty days, some of our watches will carry a longer warranty depending on the watch.
While Watch Expo makes every attempt to make sure that the incidence of defects in our vintage and pre-owned watches are low (by servicing and overhauling every pre-owned watch we sell), there may be occasions in which warranty work becomes necessary. In such cases, the watch will need to be returned to Watch Expo for service. Any work performed on your watch outside of Watch Expo, will be at the expense of you, the buyer. In addition, unauthorized service will result in voiding the warrantee of the watch. At our discretion we might authorize some miner work but a purchase order must be obtained from Watch Expo. In our experience, most warranty work requires simple only adjustments. However, in the event of a return for repairs of watches under warranty, Watch Expo reserves the right to repair the watch, as we deem necessary. Water damage or damage due to neglect or misuse is not covered by Watch Expo. Remember, Watch Expo keeps detailed sales records so that we may better serve you in case of questions regarding your past purchases (such as warranty work or insurance appraisals in the event of loss).
Watches Return Policy
Watch Expo will gladly accept the return or exchange of undamaged merchandise within 30 days from when your order was shipped out of our warehouse. Certain conditions may apply, please read the full policy below.
We offer a customer satisfaction guarantee or your money back. This policy means that if the item is not as described then return it for a refund within 7 business days.
If the item is as described, you may return it less shipping and a 20% restocking charge within 30 days from when your order was shipped out of our warehouse. Please be aware of this at the time of purchase. If the item is returned, it must be returned in the exact condition as shipped with box and any other papers or items that it was shipped with. If an item is resized or engraved, the refund is void. If a customer would like to make a special order, the refund is void. All of our watch movements are guaranteed for two years. If there is any mechanical failure with those two years (not including damage by the user), then return it and our authorized watch repairman will fix it.
The product must be in new, unused, and unworn with all original packaging materials, unused warranty cards, and instruction booklets.
Please note that special orders CARRY A NO RETURN POLICY.
Before returning an item, please obtain a return authorization number by calling 949-566-9006
New and unused means that there are no marks on the item or any wear on the item, including tags and boxes. Watch Expo is not responsible for any item that is not returned in the manner set forth above.
Returns must be sent prepaid and insured for the full price by a track able carrier such as UPS or Federal Express to:
Watch Expo
3400 Via Oporto, #101
Newport Beach, CA 92663
Phone: 949-566-9006 |
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